F.Y.I. Technologies, Inc.
Business Phone

Make sure your customers can reach you.

F.Y.I. helps small and midsize businesses assess and improve their business phone and VoIP service, then move to a better fit when the current one is holding them back.

Overview

What this service actually does.

A phone system is judged by one thing: whether calls reach the right person and sound clear when they do. We start with what you have. We review the service, look at how it is set up, listen to what frustrates your staff and your callers, and identify what is actually causing the problem. Sometimes the answer is a configuration fix. Sometimes it is a different provider. We help either way, including coordinating the transition. F.Y.I. does not own a telecommunications network.
Who It's For
Businesses whose calls get lost, dropped, or misrouted
Organizations paying for phone features nobody uses
Teams answering calls from several locations or from home
Leaders coming to the end of a contract and unsure what to do next
Common Problems We Address
  • Callers reaching voicemail when someone is available
  • Call quality that degrades at busy times of day
  • Menus and routing set up years ago for a different business
  • Nobody in the company able to change a simple setting
  • Billing that has crept up without explanation
  • A provider that is difficult to reach when it matters
What's Included
Review of your current phone or VoIP service
Assessment of call performance and features in use
Identifying problems and limitations
Improving and reconfiguring the existing solution
Recommending alternative providers or systems when appropriate
Help coordinating a transition to a better-fit solution
Guidance on how phones interact with your network
Ongoing guidance and management where included in your service arrangement
How F.Y.I. Works
  1. Step 1
    Review

    We look at your current service, setup, and billing together.

  2. Step 2
    Diagnose

    We separate phone problems from network and connectivity problems.

  3. Step 3
    Improve

    We fix what can be fixed before recommending you replace anything.

  4. Step 4
    Transition

    If a change is warranted, we help coordinate it end to end.

Related Services
Internet and Connectivity

Call quality usually depends on the connection underneath it.

Learn more
IT Support

One place to call when phones, computers, or the network act up.

Learn more
Managed IT

Phones managed alongside the rest of your technology.

Learn more
Fractional CTO

Contract and vendor decisions reviewed before you sign.

Learn more
See how this fits into the full picture on the Solutions page, or review the industries we serve.
Frequently Asked Questions

Straight answers.

Is F.Y.I. a phone company?+

No. We do not own a telecommunications network. We help you assess what you have, decide whether it fits, improve it where possible, and move to a better fit when that is the right answer.

Can you work with the phone system we already have?+

Usually yes. Many businesses do not need a new system, they need someone to review the one they have, correct how it is configured, and make it behave the way they expected in the first place.

Why do our calls sound bad?+

Call quality problems often trace back to the network and the internet connection rather than the phone service itself. That is why we look at connectivity as part of any phone review.

Can we keep our existing phone numbers if we change providers?+

Number portability is normally possible, but it depends on your current provider and the number itself. We check that before any transition is recommended, not after.

Do we still need desk phones?+

Some businesses do, some are better served by software on computers and mobile devices, and many end up with a mix. It depends on who answers calls, where they sit, and what customers expect.

Who handles the vendor when something goes wrong?+

Where phone support is part of your service arrangement with us, we take that conversation on so your staff are not spending an afternoon on hold.

If Technology Makes You Cry… Call F.Y.I.

Ready to talk to a partner who gets it?

Request a Strategy Call Explore All Solutions
562.413.1413, leadership by Carlos A. Garcia
Final Word

Technology shouldn't be stressful.
That's where F.Y.I. comes in.

Tell us what is getting in the way, and we will help identify the right next step.

Request a Strategy Call 562.413.1413